At PSEG, our goal is to give you as much control as possible over your personal information. In general, you can visit PSEG on the Site without telling us who you are or revealing any information about yourself.  There are times now or in the future, however, when we may need information from you to provide the Services, such as your name, e-mail address, home address, bank account information and/or credit card information.  Your information may be collected and/or processed directly by PSEG or indirectly through our third-party service providers (“Providers”).

We use the information gathered from the forms you fill out on the Site or through the Services for the purpose it was provided, generally in the following ways:

• To provide you with information about products, services, news and events;
• To allow you to use and/or purchase Services including certain products that we may offer from time to time;
• To allow you to pay your PSEG bills online, Automated Clearing House (ACH) transfers or other methods that we may offer from time to time; and
• To gather broad, aggregated demographic information about user trends.

We will only collect personal information to the extent deemed reasonably necessary to serve PSEG’s business purposes.

By accessing or using the Site, you are consenting to our use of cookies as described below.  “Cookies” are small amounts of text-only data that is stored on your computer or other device you use to access the Internet to allow the Site to remember information that will make your use of the Site more convenient.   For example, the Site may use cookies to recall data, so you do not have to retype the data.  We may use both session cookies and persistent cookies.  Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the Site.  Persistent cookies are stored on your computer’s hard drive for much longer.  You can manage and delete cookies that have been installed in the cookie folder of your browser by following the instructions provided by the developer of your browser.  Please note that if you do not accept these cookies, you may experience some inconvenience when using the Site or our Services.  For example, we may not be able to recognize your computer and provide personalized content.

We may also use invisible pixels or beacons on this Site to count how many users visit certain pages, track the actions of users of the Services and measure the success of our marketing campaigns.

We use commonly available security techniques to protect against the loss, misuse, and unauthorized access, disclosure, alteration, or destruction of information under our control. Your personally identifiable information (such as an account number or credit card information), is protected from unauthorized access using commercially reasonable measures.  However, please be informed that no security system is impenetrable, and we cannot guarantee security. Be aware that we do not have any control over transmittals or transactions that do not occur on PSEG systems or networks, including transmittals to and from the Site over the Internet including via email.  All forms on our Site are voluntary.  If you do not feel comfortable submitting information over the Internet, please call a customer service representative at (800) 436-7734.

Your account on the Site or any separate account that may be created to access the Services is also protected by a Log-In, Password and Unique Identifiers (your “Credentials”) which you create. You should not disclose your Credentials to anyone, and you should always remember to log off the Site or the Services when finished, especially if using a shared computer. You are solely responsible for maintaining the confidentiality of your Credentials, and for any use of your Credentials, whether or not you have authorized such use.

You acknowledge and agree that we assume no liability regarding theft, loss, alteration, or misuse of information, including, without limitation, such information that has been provided to third parties or other users, or with regard to the failure of a third party to abide by the agreement between us and such third party.

PSEG will not disclose any of your personal information without your consent, except in the following situations:

• To help establish programs in which municipalities buy energy on behalf of their residents.
• To initiate, render, bill and collect for electric and/or gas services.
• In connection with the delivery of an effective customer experience as permitted by or in compliance with:  Board of Public Utility Orders approving programs such as the Company’s Clean Energy Future Energy Efficiency Program; regulations; and statutory obligations. 
• To protect consumers from fraudulent, abusive, or unlawful behavior, or to protect PSEG’s rights or property.
• In the event of a corporate, business, or asset sale, merger, reorganization, dissolution or similar event, your information may be included in the transferred assets.
• In connection with surveys and contests (see below).
• To send you information regarding PSEG and our products and services, and promotional materials from some of our Providers.
• In connection with any non-encrypted data, you provided to the Site or in connection with the Services, this non-encrypted data may be monitored and information may be disclosed to the U.S. Government to protect PSEG’s network from unauthorized usage or penetration.
• If required to do so by law, such as in response to court orders and legal process.

When we engage a Provider to perform a business function, we only provide them with the information that they need to perform their obligations. Access to customer data is limited to those who specifically need it to conduct their business responsibilities.

PSEG may anonymize and aggregate your personal information and provide it to our existing or potential business partners, sponsors, advertisers or other third parties, in response to a government request, or to other third parties for lawful purposes.

PSEG servers also automatically gather non-personal information about our users including, but not limited to, the websites our customers visit on the Internet, pages visited within a PSEG Site, IP address, browser type and language, number of links you click while on the applicable site, search terms, operating system, website traffic, keywords and/or other data.  PSEG may use this information for PSEG’s business purposes and may disclose such information to Providers performing services for us.

PSEG may ask for information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level).  Contact information will be used by PSEG and Providers to administer the survey and/or contest, to notify the winners, and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this Site and the Services. We may use contact data from our contests to send users information about PSEG and promotional material from some of our third party business partners. Users may opt-out of receiving future marketing communications.

User Generated Content (as defined in the Terms of Use) is not confidential, may be made public by PSEG in its sole discretion subject to applicable law, and is not subject to the protections afforded personal information under this Privacy Policy.

PSEG: PSEG may send users legally required notifications and other communications related to the Services and/or your account.  For example, we may send you a notice regarding server problems or scheduled maintenance to the Site.  To opt-out of receiving these notices, you may need to deactivate your account.

PSEG offers you control over your privacy preferences regarding direct marketing and promotional communications (via email, by mail, or by telephone). You may update these preferences at any time as follows:

• You may opt out of receiving direct marketing and promotional communications (via email, by mail, or by telephone) from PSEG by contacting customer service at (800) 436-7734.  If you opt-out, PSEG will not contact you directly with marketing messages about PSEG services and/or products.
• When you receive a promotional e-mail from PSEG, it will contain a link that allows you to unsubscribe. If you decide to use this opt-out link, you will no longer receive promotional email, but you will continue to receive non-promotional e-mails and direct mail from us, such as order confirmations.

Please allow sufficient time for your preferences to be processed.

Third Parties: PSEG also offers you control over your privacy preferences regarding direct marketing and promotional communications (via email, by mail or by telephone) with respect to third parties. If you wish to opt-out of PSEG sharing your personal information with third parties for their own and third- party direct marketing purposes (via email, by mail or by telephone), please contact customer service at (800) 436-7734.

This Site contains links to External Sites.  Be aware that PSEG does not control External Sites and therefore is not responsible for the privacy or other practices of such External Sites.  We encourage our visitors and users to be aware when they leave our Site, and to read the privacy statements of each and every External Site that collects personal information.  This Privacy Policy applies solely to information collected by this Site.

The Terms of Use posted on the Site is incorporated into this Privacy Policy in its entirety. 

This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. Please be aware that, to the extent permitted by applicable law, our use of your information is governed by the Privacy Policy in effect at the time we collect the information. If you visit the Site or use the Services after a change to this Privacy Policy is posted, you will be bound by such change. Please refer back to this Privacy Policy on a regular basis.

You can keep your Personal Information accurate, complete, and up to date by visiting www.pseg.com, and accessing your account. We will use commercially reasonable efforts to process such requests in a timely manner.

Last Updated: December 12, 2023

PSEG welcomes you to our Site.  By browsing the Site or using Services available on the Site, you acknowledge that you have read, understood, and agree to be legally bound by this Disclaimer, and our Terms of Use, Privacy Policy and Acceptable Use Policy, and to comply with applicable laws and regulations.  If you do not accept this Disclaimer, then you are not granted permission to browse, access, or otherwise use the Site or the Services. Capitalized terms not defined in this Disclaimer shall have the meaning set forth in our Privacy Policy and Terms of Use.

This Disclaimer applies to Public Service Enterprise Group Incorporated and its subsidiaries and affiliates, hereinafter “PSEG.” 

The statements contained on this Site that are not purely historical are “forward-looking statements” within the meaning of The Private Securities Litigation Reform Act of 1995. Such forward-looking statements are subject to risks and uncertainties, which could cause actual results to differ materially from those anticipated. Such statements are based on management’s beliefs as well as assumptions made by and information currently available to management. When used herein, the words “anticipate,” “intend,” “estimate,” “believe,” “expect,” “plan,” “should,” “hypothetical,” “potential,” “forecast,” “project,” variations of such words and similar expressions are intended to identify forward-looking statements. . Factors that may cause actual results to differ materially from those contemplated in any forward-looking statements made by us herein are discussed in our Annual Report on Form 10-K and subsequent reports on Form 10-Q and Form 8-K filed with the Securities and Exchange Commission (SEC), and available on this website: http://investor.pseg.com.  All forward-looking statements made on this Site are qualified by these cautionary statements and we cannot assure you that the results or developments anticipated by management will be realized or even if realized, will have the expected consequences to, or effects on, us or our business, prospects, financial condition, results of operations or cash flows. Readers are cautioned not to place undue reliance on these forward-looking statements in making any investment decision. Forward-looking statements made on this Site apply only as of the date they are made. While we may elect to update forward-looking statements from time to time, we specifically disclaim any obligation to do so, even in light of new information or future events, unless otherwise required by applicable securities laws.

While every effort has been made to ensure that the information presented on this Site is accurate, PSEG assumes no responsibility for errors, omissions, or out-of-date information and shall not be liable in any manner whatsoever for direct, indirect, incidental, consequential, or punitive damages resulting from the availability of, use of, access of, or inability to use this information.

Any unauthorized modification, tampering or change of any information, or any interference with the availability of or access to this Site is strictly prohibited.

PSEG reserves all legal rights and remedies available to it with respect to this Site. This Disclaimer shall in no way be deemed a limitation on or waiver of any other rights PSEG may have.